-About the founder

My vision is simple:

“We care for you, so that you can care for your customers.”

With a background in international business, luxury retail, communication and customer experience, I help companies strengthen how their teams sell, serve and represent the brand.

My work combines practical experience with high-end clients, academic business knowledge and international insights from Austria and Hong Kong.

What I Offer

- Customer Service Excellence
- Retail & Luxury Sales Training
- B2B & B2C Sales Development
- Communication & Leadership Skills
- Practical Roleplays and Workshops

What You Gain

With over 20 years of experience in communication, sales, customer service and personal development, I help companies improve trust, conversion, client loyalty and team confidence. The training is practical, tailored and focused on real customer interactions.

My experience includes luxury retail sales, high-end watches and jewellery, trade fairs, networking events and client-facing environments where trust, discretion and presentation are essential.

The approach: practical, premium and focused on raising the standard of customer experience.

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Nicholas Sebastian Chan at Hong Kong Watch Fair

International Experience

Business developer at numerous trade fairs and networking events in Hong Kong and Austria. Meeting hundreds of CEOs, companies and business people from all around the world.

Luxury Sales and Service

Knowledgeable and experienced in the Luxury Retail Sales with High-End Watches and Jewellery. Especially providing service to High Networth Individuals.

Nicholas Sebastian Chan giving retail customer service and sales training

Training on-site

Training and speaking at companies, conferences, and universities about customer experience, customer service, professional image and appearance, and business professionalism.