About the founder

CREATING CUSTOMER EXPERIENCE WITH YOU

"My vision is to transform customer service around the world." - Nicholas Chan

What I offer:

-Elite Customer Service Training
-Retail & Luxury Sales Excellence
-B2B & B2C Retail Sales Development
-Leadership & Personal Growth

What you gain from our collaboration:

CEOs & Managers: Elevate your company with proven high-end training methods and tailored strategies that drive measurable results.

Sales Representatives & Teams: Learn how to consistently deliver world-class service, increase conversions, and build lasting client trust.

20 Years of Expertise: Communication, sales, customer service, and personal development — distilled into practical, powerful training.

Global Insights: From Hong Kong to Austria, I’ve gathered best practices across industries to give you a true competitive edge.

Trusted by Leaders: Consulting and cooperating with experts in their field to ensures that you stay ahead of trends.

👉 Book a Video Call and take the first step toward transforming your customer experience.

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(Decision-makers only)

Nicholas Sebastian Chan at Hong Kong Watch Fair

International Experience

Business developer at numerous trade fairs and networking events in Hong Kong and Austria. Meeting hundreds of CEOs, companies and business people from all around the world.

Luxury Sales and Service

Knowledgeable and experienced in the Luxury Retail Sales with High-End Watches and Jewellery. Especially providing service to High Networth Individuals.

Nicholas Sebastian Chan giving retail customer service and sales training

Training on-site

Training and speaking at companies, conferences, and universities about customer experience, customer service, professional image and appearance, and business professionalism.